Get Clear On What You Are Here To Do
It might seem like a really obvious question but:
• What are you here to do?
• Are you only interested in your area of expertise, say Finance, HR or Law?
• How interested are you in other areas of the business?
• Do you want to train executives and managers on how to be more knowledgeable in your areas of expertise?
• What impact do you want to make?
Get Clear On The Benefits You Deliver
One of the key questions others outside of professional support services function might ask is:
How is the business getting benefit from the significant amount of investment in the professional support functions?
Could you list 10 benefits that your function will bring to the business? Within the 10 is there at least one benefit that is so compelling that managers will be eager to work with you?
Find Out What Your Clients Want
When was the last time that you did some structured research to find out what your clients want? Being clear about what they want allows you to respond to their needs and add value.
Create A Vision For Your Function
In his book The 7 Habits of Highly Effective People, one of the habits Stephen Covey promotes is to Begin With The End In Mind. At a basic level this means what outcomes do you want. Develop and Implement an Action Plan To Take You Forward
Now that you are clear what you are here to do, the difference you want to make, know what your clients want and the outcomes you want to achieve you can start thinking about how to create it. Document it in action plan with clearly defined deliverables.
Review, Refine and Adapt Your Plan
